Job Summary:
We are seeking a detail-oriented and customer-service-focused Claims Clerk to handle work-related injury claims and assist employees with Short-Term Disability (STD) and Long-Term Disability (LTD) claims. This role requires excellent communication skills, data entry proficiency, and the ability to interact professionally with employees, insurance carriers, and various agencies.
Salary Range: $41,000 – $45,000 per year
How to Apply:
Resumes should be sent to Insurance Director Traci Henderson at: henderson_tr@jpso.com
For any questions, please contact the JPSO Insurance Division at 504-376-2506.
Key Responsibilities:
- Assist employees in filing work-related injury claims, STD, and LTD claims with insurance providers.
- Address employee inquiries in person and by phone regarding insurance coverage concerns.
- Ensure compliance with HIPAA guidelines by accepting and processing medical documentation for employees returning to work.
- Process and deposit payments from self-paying employees upon hiring.
- Prepare and provide documentation for bi-weekly Insurance Committee & Safety Board meetings.
- Assist other employees within the insurance division as needed.
- Process weekly wire payments for health, pharmacy, and work-related claims.
- Perform clerical, secretarial, and administrative tasks as assigned.
- Maintain accurate data entry and reporting across various software platforms.
- Interact with the public, employees, and external agencies in a professional manner.
- Demonstrate a strong commitment to customer service.
Qualifications:
- Strong organizational and administrative skills.
- Proficiency in data entry and experience with relevant software programs.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize workload effectively.
- Knowledge of insurance claims processing and HIPAA compliance is a plus.
This role is ideal for someone who thrives in a structured, service-oriented environment and enjoys assisting employees with insurance-related matters.